Your Privacy Is Our Priority

This Privacy Policy ("Policy") is issued by the entity operating the tq999 platform (https://tq999.cam). When you browse the tq999 website, create an account, or use any of our services, you are considered to have accepted the terms of this Policy. We take your privacy seriously and are committed to protecting your personal information.

tq999 operates as a safe and reliable online gaming platform for players in Bangladesh. Using our services requires you to provide certain personal information, and this policy explains in detail how that information is managed.

1 Information Collection

We collect your information in various ways. The types of information described below may be stored in our systems:

1.1 Registration Information

When you create an account at tq999, we collect the following information:

• Full name
• Date of birth (for age verification — only those aged 21 or above may use our services)
• Email address
• Mobile number
• Username and password
• Preferred currency (Bangladeshi Taka — BDT)

1.2 Identity Verification Information (KYC)

To ensure the security of our platform and prevent fraud, we may collect the following documents:

• National ID card (NID) or passport copy
• A recent selfie photograph
• Proof of address (bank statement or utility bill)
• Proof of payment method ownership (screenshot of bKash, Nagad, or Rocket account)

1.3 Financial Transaction Information

To facilitate processing of your deposits and withdrawals, we store:

• Transaction history (deposit and withdrawal amounts, dates, times)
• Payment method details (last four digits of bKash, Nagad, or Rocket account)
• Currency conversion information

1.4 Automatically Collected Information

While you use our website, certain information is collected automatically, such as:

• IP address and device type
• Browser type and version
• Operating system
• Which pages you visited and how long you stayed
• Cookie and session data
• Referral source (where you came from before reaching our site)

2 Purpose of Information Use

tq999 uses the information collected about you for the following legitimate purposes:

2.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Storing game history and balance
• Providing bonuses and promotions
• Managing VIP program benefits

2.2 Security and Fraud Prevention

• Detecting unauthorized access and fraud
• Ensuring account security
• Meeting anti-money laundering (AML) obligations
• Ensuring age verification

2.3 Communication and Customer Support

• Sending important account-related notifications
• Providing support via live chat and email
• Sending transaction confirmation messages
• Sharing promotional offers and updates (with your consent)

2.4 Platform Improvement

• Analyzing user experience to improve services
• Identifying and resolving technical issues
• Testing new features and games

3 Cookie Policy

Cookies and similar technologies are used on the tq999 website. Cookies are small text files stored in your browser that help us improve the quality of our services.

3.1 Types of Cookies

• Essential Cookies: Required for login sessions, security, and basic functionality.
• Performance Cookies: Used to analyze site performance.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Used to analyze user behavior and improve services.

You can control cookies by changing your browser settings. However, disabling cookies may affect the proper functioning of some website features.

4 Information Sharing and Third Parties

tq999 does not sell or rent your personal information. However, limited information may be shared in the following circumstances:

4.1 Service Providers

We work with certain trusted third-party organizations that support our operations, such as payment processors, technology providers, and game developers. These organizations may access your limited information only for the purpose of providing their specific services, and they are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to provide information in response to a valid order from law enforcement agencies or a court. In such cases, we will attempt to notify you in advance where possible.

4.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new operating entity. We will notify you before any such change takes place.

5 Data Security Measures

tq999 uses industry-standard technologies and practices to ensure the security of your information:

5.1 Technical Security

• SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• Data Encryption: Sensitive information is also encrypted when stored.
• Firewall Protection: Multiple layers of security are in place to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional security layer for accessing your account.
• Regular Security Audits: The system is reviewed regularly to identify and address vulnerabilities.

5.2 Administrative Security

• Only authorized staff may access your information.
• All staff receive strict privacy training.
• A dedicated response plan is in place for handling data breach incidents promptly.

6 Data Retention Period

We retain your information only for as long as necessary:

• Active Account: All information is retained while the account remains active.
• Closed Account: Even after an account is closed, certain information may be retained for a specified period due to legal and regulatory obligations.
• Transaction Records: Financial transaction data is retained for the duration required by applicable regulations.
• Cookie Data: Retention period is determined by cookie type — deleted at the end of a session or after a set period.

7 Your Rights

As a user of the tq999 platform, you have the following rights:

7.1 Right to Access Information

You may request to know what information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. Some information can be updated directly from account settings; for other cases, you will need to contact the support team.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may not be deletable due to legal obligations or existing agreements.

7.4 Right to Opt Out of Promotional Communications

You may stop receiving promotional emails or messages at any time. This preference can be changed through account settings or by contacting the support team.

7.5 Data Portability

You may request your personal information in a structured, commonly used format.

8 Protection of Minors

tq999 provides services only to those aged 21 or above. We do not intentionally collect any personal information from minors. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted. To verify age, we check date of birth and identity documents during registration or the KYC process.

9 Third-Party Links

Our platform may have technical integrations with game providers or payment processors. These third parties have their own privacy policies and we are not responsible for how they manage information. We always work with trusted and recognized technology partners.

10 Policy Changes

We may update this Privacy Policy from time to time. When any significant changes are made, we will:

• Post a prominent notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

If you continue using our services after changes are made, you are considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

11 Dispute Resolution

If you have any concerns or complaints about this privacy policy, please contact us directly first. We always try to resolve issues in a friendly and efficient manner.